General FAQs.

Not hard at all! Upon creating your account, we provide easy-to-follow videos on how to measure each of the areas required. Altogether, the process of measuring yourself should take approximately 5 minutes. And remember, if you don't have a measuring tape, we'll send you one ASAP for free.

Nothing to fear, it's a normal part of life! If your Lasso's no longer fit perfectly, send them back to us and we'll make you a new pair (made to your new measurements) at 40% off. Did you know LASSO collects and donates these jeans to benefit the community in many different ways, including donating clothing to people in need, recycling denim to make insulation for homes in high poverty locations, and others!

Important: remember to update your measurements in your profile so we can make your new perfect pair.

Currently, we can make custom-made Lasso's up to a 58" waist size (approximately a 5XL). The reason we are limited is due to the width of the fabric we currently source, but we are in the process of sourcing fabric that can accommodate larger widths so no one gets left out! 

CO2 figures include the savings from avoiding shipping finished product overseas (since Lasso's are made in the USA) and the savings from donations to the CfRN with every pair of Lasso's sold.

Water figures include the water savings from using our sustainable fabric with 18% Lyocell (Lyocell uses 5% of the water that Cotton uses) as well as the savings from tighter water regulations in the wash process in Los Angeles.

Waste figures include the savings from eliminating excess inventory by only producing once each pair of jeans is sold.

For more detailed information, email us at support@lassoapparel.com.

Shipping policy.

All-in-all, about 2-3 weeks. That's about 1/2 the time than the standard for made-to-measure. Each pair is uniquely crafted to your body measurements and individually inspected for quality. Once completed, they are shipped to you for free using 2-3 day shipping (if ordering within the United States). If you're ordering internationally, please select the shipping service you would like us to use.

LASSO Boxes on the other hand are delivered to you within 2-3 business days (if ordering within the United States). Again, if ordering internationally, please select the shipping service you would like us to use.

We ship to most places in the world (sorry Antarctica). Customers ordering in the United States get free shipping on all orders. Customers ordering internationally have the option to select the shipping service they'd like.

Send us an email to support@lassoapparel.com with "URGENT change shipping address" in the email subject. If your Lasso's haven't been shipped, we will try our best to accommodate your request!

Returns and exchanges.

We're sure you're going to love your Lasso's and the fact you'll never have to pick a size for jeans again.

Like to try things with no risk? We've got you covered. Our gwearantee let's you try your Lasso's for 14 days with no worries at all. If anything is not perfect, we'll fix it right away. If Lasso's aren't for you after all, send them back and get a full refund (just pay the return shipping). We'll try to not be too sad.

Refunds will be issued 2-3 business days after we receive the returned product.

Shoot us an email at support@lassoapparel.com with a request for a return and we'll provide you with a return label.

Why LASSO?

First off, compare pictures of our jeans with those of other made-to-measure companies and see for yourself - our jeans have a soul! While app-based measuring may seem nice, they are very unreliable and can be up to 2-3 inches off (that can be the difference between not having to wear a belt and showing your undies all day long). We think going back to basics is best sometimes.

Also, don't forget that each time you purchase a pair of Lasso's, you're basically giving mother nature a hug; sustainability is in our DNA.

Lastly, our jeans are shipped in two weeks, about half the time as with other companies because we make all Lasso's in the U.S. Yep, higher quality aaaand faster delivery.

First off, *happy dance*! We are looking to release new products like chinos, corduroy pants, wool pants, and even denim jackets in the near future. If there is a specific product you would like to see LASSO make, shoot us a message to support@lassoapparel.com. We're all ears.

Let's face it. Because they're custom made for you, you're going to want to wear your genuine Japanese selvage Lasso's all day every day. To us, giving them natural wear is the biggest form of flattery!

That being said, we want you to feel confident in their quality, so all genuine Japanese selvage Lasso's are guaranteed for LIFE. That means that you can send them back to us for the repair of natural wear including loose threads, small tears, and fixing the hem. Dou itashimashite (you're welcome).